|
|
|
Please click on the following links or scroll down to read our FAQs:
Q. What are
non-geographic numbers?
What are non-geographic numbers? Non-geographic numbers
or NTS numbers belong to a group of numbers, designated
by Ofcom (www.ofcom.org.uk);
the range includes:- Unlike normal landline numbers, non-geographic numbers are not tied to one specific area of the UK. Calls are simply pointed to an existing landline number. Yes. Non-geographic numbers simply point to an existing telephone or fax number. So whether a customer calls you on your non-geographic number or your normal landline number, you still receive the call. However, we can only provide statistics for the calls to your non-geographic numbers.
How long does it take to set up a non-geographic number? During the working week orders received before 4pm normally go through in 1-2 working hours. Urgent orders are connected one hour from point of order service levels permitting. Upon receipt of your order one of our advisors will contact you to confirm your instructions and answer any queries you may have. We will contact you again when your service is live. Please wait for this confirmation before promoting your new number(s). Apart from our 084x numbers we don’t charge set up or connection fees for our standard non-geographic numbers. Charges vary according to the type of non-geographic number selected. For more information on pricing please refer to the appropriate link on our Products and Services page. Each month you will receive a statement showing your account balance. As long as your balance exceeds £10 the payment advice section of your statement will advise you to raise an invoice for the amount due. Unclaimed balances and balances below this threshold are carried forward to subsequent months. Should you have any queries regarding your account balance or require more information about this or any other aspect of your account please contact Customer Services on 0800 505 3210, between 9.00am and 5.00pm, Monday to Friday. No. We can set up any number of non-geographic numbers to point to just one telephone number. This gives you the opportunity to use different numbers for different promotions, allowing you to measure the effectiveness of your marketing. Our Online Call Reporting service allows you to actively monitor and manage your telephony services account with us. By using this service, you can generate online reports of your telephony account, as well as administer the users within your company in order to create custom invoices. No. Non-geographic numbers are only suitable for business use and not for domestic use. Whether you are a large company or a sole trader working from home, every business can benefit from our services. No. We will only route calls through to a normal UK landline telephone or fax number. If this is something that you are looking to do we normally recommend that you contact your line provider e.g. BT, and arrange to have a Call Divert service added to your package. This would give you the ability to divert calls to 'any' number you wish, and would also mean that you would have greater control over the delivery of your telephone calls. It’s very simple. Telephone or email us, quoting your name, your business name, the non-geographic number(s) in question and the new number that you would like the number to point to and we will do the rest. Please note that change of destination requests are Free of charge. During the working week change of destination requests received before 4pm normally go through in 1-2 working hours. However, please allow up to 24 hours for a change to take place. If your change is particularly important or you have a large quantity of numbers to change please give us advanced notice of when you want to make a change (when possible). If the person requesting the change is not down as your company’s main contact on our system, we may call you to confirm your instructions. If you have an existing non-geographic number (e.g. 0870 or 0845) provided by BT, C&W, Your Communications, NTL, Redstone or Energis, you can now transfer your number(s) to our service and benefit from lower charges and/or increased revenue out payments. The process is straightforward and takes no more than 10 days to action. These ‘ports’ generally take place during the early hours of the morning, so there should be no disruption to your business. As soon as you come over you can start to benefit from our lower rates. To transfer a number today please speak to one of our advisors on 0800 505 3210, between 9.00am and 5.00pm, Monday to Friday. As well as our standard numbers we also have lists of Bronze, Silver and Gold numbers for you to choose from. For information on pricing and availability please phone one of our advisors today on 0800 505 3210 or click on the appropriate link below to browse our list of currently available numbers.
Can these numbers be dialled from abroad? Unfortunately, it is not possible for any responsible operator to give a definitive yes or no answer. Whether or not someone abroad can call these numbers is dependant on the Network Carrier they are using e.g. AT&T, France Telecom etc, rather than the Country itself. If you are expecting large numbers of calls from overseas, we would recommend you add a line on your website/literature that says something like 'if you are calling from outside the UK please contact us on +44 208 123 1234 ..etc' Please remember that callers outside the UK will need to dial the non-geographic number in it's international format e.g. +44 870 123 1234. |
